Customer Support Representative

Job Description

Join our vibrant support team as a Customer Support Representative! Based in Durban, you will be responsible for handling customer queries, troubleshooting problems, and ensuring customer satisfaction. We’re looking for someone who is friendly, proactive, and eager to assist clients.

Responsibilities

• Deliver exceptional service to clients by addressing their concerns and questions.
• Educate customers on product features and benefits.
• Record and report customer feedback for service enhancement.
• Ensure targets for service response times are met.
• Engage in continuous learning about products and customer service techniques.
• Support marketing initiatives by providing customer insights.
• Assist in creating customer support resources and FAQs.

Requirements

Education

• Matriculation (Grade 12)
• Degree in Business Administration or equivalent is preferred

Experience

• 3+ years in customer support or call center environment

Technical Skills

• CRM software
• Data Entry

Soft Skills

• Empathy
• Adaptability

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Experience in technical support roles: Hands-on experience in troubleshooting technical issues for customers.
• Background in sales is a plus: Any experience in sales environments would be beneficial.

Benefits

• Attractive remuneration package
• Comprehensive medical aid cover
• Flexible working hours
• Training and skills development programs

Company Culture

• Innovation-Driven: We place a premium on innovative thinking and creative solutions.
• Inclusivity: We are committed to building a diverse workforce that represents the communities we serve.
• Work-life Balance: We value our team's well-being and promote a healthy work-life balance.