Customer Support Specialist

Job Description

Join our Johannesburg team as a Customer Support Specialist. You will play a key role in assisting customers with their inquiries and providing effective solutions. We are looking for someone who enjoys working in a fast-paced environment and has a keen eye for detail.

Responsibilities

• Respond to customer questions and concerns promptly and accurately.
• Identify and escalate issues to the relevant departments as necessary.
• Conduct follow-ups with customers to ensure their issues are resolved.
• Provide feedback on customer service trends and suggestions for improvement.
• Participate in training programs to enhance customer service skills.

Requirements

Education

• Matric certificate
• Degree in Business Administration or related field is preferred

Experience

• 3+ years in customer support or similar role

Technical Skills

• Zendesk
• Data Entry

Soft Skills

• Empathy
• Teamwork

Languages

• English: Fluent

Advantageous

• Experience with chat support tools: Familiarity with modern chat support platforms.
• Multilingual abilities: Ability to communicate in multiple languages is an asset.

Benefits

• Comprehensive medical aid
• Paid time off
• Annual bonuses based on performance
• Supportive work environment

Company Culture

• Innovation: We embrace new ideas and encourage innovation in all aspects of our work.
• Inclusivity: We promote an inclusive culture where diversity is celebrated.
• Work-Life Balance: We value the well-being of our employees and strive for a healthy work-life balance.