Customer Service Representative

Job Description

We are on the lookout for an enthusiastic Customer Service Representative to join our East London team. In this role, you will engage with customers to provide outstanding support and resolve inquiries. We aim for customer satisfaction, and your efforts will be crucial in building lasting relationships with our clients. If you are a problem solver with strong communication skills, we would love to meet you.

Responsibilities

• Provide exceptional customer service to ensure a positive experience.
• Manage and resolve customer accounts and inquiries efficiently.
• Track and report customer feedback to improve service delivery.
• Engage in continuous learning about product updates and changes.
• Foster strong relationships with customers to enhance loyalty.

Requirements

Education

• Diploma in Customer Service or related field
• Degree in Business or Communication is preferred

Experience

• 2-3 years of experience in a call center or customer support role

Technical Skills

• CRM software proficiency
• Microsoft Office Suite

Soft Skills

• Time management
• Adaptability

Languages

• English: Fluent

Advantageous

• Experience with Upselling: Skills in promoting additional products or services to customers.
• Knowledge of telecommunications products: Familiarity with our services and products will be beneficial.

Benefits

• Comprehensive health insurance
• Retirement savings plan
• Flexible working hours
• Professional development opportunities

Company Culture

• Inclusivity: We celebrate diversity and strive for an inclusive workplace for all employees.
• Innovation: We embrace innovative solutions and ideas from our team members.
• Work-Life Balance: We believe in a healthy work-life balance for our employees, offering flexible working hours.