First-Line Supervisors of Passenger Attendants

Job Description

The Stewardess Supervisor is a critical role responsible for maintaining the highest standards of service onboard our vessels. You will lead and train the stewardess team to deliver exceptional hospitality to all passengers, ensuring their needs are met throughout their journey.

Responsibilities

• Directly oversee stewardess activities, ensuring exceptional service delivery.
• Monitor all guest interactions to guarantee their needs are met.
• Manage cleaning schedules and ensure compliance with hygiene standards.
• Liaise with other departments to enhance overall operational efficiency.
• Train new staff and provide continuous coaching for existing team members.
• Review inventory levels and complete orders for supplies as needed.
• Respond swiftly to any passenger inquiries or complaints.
• Stay updated on safety protocols and ensure all team members adhere.

Requirements

Education

• Matric certificate
• Certificate/Diploma in Hospitality or related field
• STCW Certification

Experience

• Minimum of 2 years experience in a supervisory role within the hospitality or maritime industry.

Technical Skills

• Microsoft Office Suite
• Inventory Management Software

Soft Skills

• Excellent Communication
• Attention to Detail
• Team Leadership

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Fluency in additional languages: Proficiency in languages such as Zulu or Xhosa would be a major plus.
• Experience with luxury yachts or cruise ships: Prior experience in high-end service environments is beneficial.

Benefits

• Competitive salary between R15,000 and R20,000 per month.
• Opportunities for career advancement within the company.
• Staff travel discounts on flights and services.
• Health insurance benefits.

Company Culture

• Customer-Centric Culture: We prioritize our guests' comfort and satisfaction in every aspect of our service.
• Team Collaboration: We value teamwork and collaboration to deliver the best experiences for our passengers.
• Diversity and Inclusion: Commitment to creating an inclusive workplace where all voices are heard and valued.