Technical Support Engineer

Job Description

As a Technical Support Engineer at Tech Innovations Inc., you'll play a critical role in supporting our clients with their technical needs. Whether it's troubleshooting software problems or offering guidance on hardware installations, you'll be at the forefront of ensuring our customers receive the best service possible.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Troubleshoot technical issues and provide appropriate solutions in a timely manner.
• Maintain a high level of customer satisfaction through effective communication and problem resolution.
• Document internal procedures and prepare reports for management.
• Assist with hardware and software installations, configurations, and maintenance.
• Collaborate with IT staff on project implementations and system upgrades.
• Manage user accounts, permissions, and access rights within various systems.
• Stay current with industry trends and technologies to provide effective solutions.
• Conduct training sessions for users on new systems and software.
• Adhere to service desk standards and ensure all service-level agreements are met.

Requirements

Education

• Diploma or Degree in Information Technology or related field

Experience

• 2+ years of experience in technical support or IT help desk roles

Technical Skills

• Windows and Linux support
• Networking basics

Soft Skills

• Communication
• Problem-solving

Certifications

• CompTIA A+
• ITIL Foundation

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Experience with remote support tools: Familiarity with tools like TeamViewer and AnyDesk for providing remote assistance.
• Knowledge of cloud services: Understanding cloud platforms such as AWS and Azure.

Benefits

• Competitive salary package
• Health and wellness benefits
• Flexible working hours
• Opportunities for professional development

Company Culture

• Team-Oriented: We believe in the power of teamwork and foster a collaborative environment.
• Customer Focused: Our commitment to customer satisfaction drives everything we do.
• Innovative Spirit: We encourage our team to think outside the box and suggest new ideas.