Strategic Accounts Director - Pretoria - Account Management

Job Description

As a Strategic Accounts Director, you will be responsible for managing key accounts and developing strategic relationships with clients. You will lead a team to ensure client satisfaction and drive growth through innovative solutions tailored to client needs.

Responsibilities

• Strategically manage and grow key accounts within the portfolio.
• Develop strong relationships with clients at all levels of the organization.
• Identify and mitigate risks in client relationships to improve retention.
• Facilitate training sessions for clients on product usage.
• Harness customer feedback to influence product development and innovation.
• Promote a client-first culture within the team.
• Assist in onboarding and training of new account management staff.
• Coordinate with support teams to resolve client issues promptly.

Requirements

Education

• Bachelor's degree in a related field
• MBA or similar advanced degree is a plus

Experience

• 10+ years of experience in strategic account management or a similar role.

Technical Skills

• Market Analysis
• Project Management

Soft Skills

• Team Collaboration
• Strategic Thinking

Languages

• English: Fluent

Advantageous

• Background in digital marketing: Experience in digital marketing strategies and implementation.
• Knowledge of data analytics tools: Familiarity with analytics tools to measure account performance.

Benefits

• Performance-based bonuses
• Retirement savings plan with company contributions
• Paid time off and public holidays
• Professional development opportunities

Company Culture

• Professional Growth: We prioritize professional growth and provide resources for continuous learning.
• Community Impact: Our commitment to community impact drives our corporate responsibilities.
• Work-Life Balance: We encourage work-life balance through flexible work arrangements.