IT Support Technician

Job Description

Join our team as an IT Support Technician, where you will play a pivotal role in providing outstanding IT assistance. You will troubleshoot hardware and software issues, collaborate with teams to improve system performance, and ensure a high level of client satisfaction.

Responsibilities

• Respond to support requests in a timely manner, ensuring user satisfaction.
• Analyze issues and develop efficient solutions to technical problems.
• Participate in team meetings to discuss ongoing IT projects.
• Train users on new systems and software applications.
• Assist with inventory management of IT resources.
• Provide support during IT-related projects and upgrades.

Requirements

Education

• Diploma or degree in Information Technology or a related field

Experience

• 2+ years of experience in IT support

Technical Skills

• Desktop Support
• Networking

Soft Skills

• Customer Service
• Problem-solving

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Windows and Linux operating systems: Familiarity with configuring and troubleshooting both Windows and Linux environments.
• Knowledge of cloud services like AWS or Azure: Experience working with cloud technologies is a plus.

Benefits

• Competitive salary package
• Medical aid and pension benefits
• Opportunity for skill development and training
• Work-life balance initiatives

Company Culture

• Team Collaboration: We value collaboration across all teams and encourage knowledge sharing.
• Innovation: Our culture is built on innovation, encouraging creative solutions to challenges.
• Inclusivity: We embrace diversity and aim to create an inclusive workplace for everyone.