Hotel Front Desk Agent

We are seeking a dedicated Hotel Front Desk Agent to join our vibrant team in Cape Town. This role involves managing guest check-ins and check-outs, providing information about the hotel and local attractions, and ensuring that every visitor feels welcome and valued.

Category: Hospitality and Tourism - Hotel Management
Full-time

• R100,000 - R150,000 / Year
• R8333 - R12500 / Month

Closing Date: 2025-02-01
Location: Cape Town

• Act as the primary point of contact for guests during check-in and check-out.
• Manage booking systems and ensure all information is accurately recorded.
• Handle guest complaints and strive for satisfactory resolutions.
• Support the overall guest experience by coordinating with housekeeping and maintenance.
• Conduct night audits and ensure proper cash handling procedures.
• Assist with marketing efforts by promoting hotel amenities and services.
• Participate in training programs to enhance front office skills.
• Contribute to a positive team environment and uphold company values.

• Matric (Grade 12) or equivalent
• Diploma in Hospitality Management is an advantage
• Excellent verbal and written communication skills Ability to communicate effectively with guests and team members.
• Proficiency in hotel management software Familiarity with systems like OPERA or similar.
• Basic accounting skills Capable of handling invoicing and payment processes.
• Strong customer service orientation Dedicated to enhancing guest satisfaction.
• Problem-solving skills Able to address challenges effectively and efficiently.
• Team player Works collaboratively with others to achieve common goals.
• English (Fluent)
• Afrikaans (Conversational)

• Previous experience in luxury hotels: Ability to manage high-end guest expectations and service.
• Multilingual skills: Ability to communicate in multiple languages adds value to guest interactions.

• Comprehensive health coverage
• Annual performance bonuses
• Flexible working arrangements
• Training and development programs

• Team Spirit: Collaboration and camaraderie are at the heart of our operations.
• Commitment to Excellence: We prioritize outstanding service and guest satisfaction above all.
• Community Engagement: We actively involve ourselves in community initiatives and social responsibility.

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