Technical Support Specialist

Job Description

We are seeking a highly skilled Technical Support Specialist to provide exceptional technical assistance and customer service to our clients in Durban. The successful candidate will be responsible for troubleshooting software and hardware issues, guiding users through step-by-step solutions, and ensuring customer satisfaction.

Responsibilities

• Diagnose and resolve technical hardware and software issues.
• Assist clients in understanding software functionalities and features.
• Track issues through to resolution, ensuring a high level of customer satisfaction.
• Manage multiple support requests at once while prioritizing effectively.
• Provide insights into customer issues to improve product quality.

Requirements

Education

• Diploma in IT or related field
• Higher certifications in technical support desirable

Experience

• 1+ years of experience in a technical support role

Technical Skills

• Helpdesk software proficiency
• IT troubleshooting techniques

Soft Skills

• Empathy
• Adaptability

Certifications

• ITIL Foundation
• HDI Support Center Analyst

Languages

• English: Fluent

Advantageous

• Knowledge of SQL: Basic knowledge of SQL for database queries.
• Experience with Linux systems: Familiarity with Linux OS and terminal commands.

Benefits

• Comprehensive health coverage
• Performance bonuses
• Flexible working hours
• Access to training and development resources

Company Culture

• Diversity and Inclusion: We celebrate diversity and are committed to creating an inclusive workplace.
• Work-Life Balance: We offer flexible working arrangements to support our employees’ well-being.
• Customer-Centric Approach: We prioritize our customers' needs and strive to exceed their expectations.