Customer Service Representative

Job Description

We are seeking a dedicated Customer Service Representative to enhance our client interactions in Cape Town. You will play a key role in addressing customer inquiries, providing information, and resolving any issues that may arise. Your contributions will aim to strengthen our relationship with customers and improve our service offerings.

Responsibilities

• Engage proactively with customers to understand their needs and suggest suitable solutions.
• Handle returns and exchanges, ensuring compliance with company policies.
• Assist in managing the customer service inbox and prioritize responses.
• Troubleshoot issues related to our services and products.
• Support various customer service projects as assigned by management.

Requirements

Education

• Matric or equivalent qualification
• Diploma in Customer Relations is an advantage

Experience

• 3+ years of experience in a customer-facing role

Technical Skills

• Zendesk
• Social Media Platforms

Soft Skills

• Empathy
• Time Management

Languages

• English: Fluent
• Xhosa: Conversational

Advantageous

• Familiarity with conflict resolution strategies: Ability to effectively handle difficult customer situations.
• Experience in training or mentoring junior staff: Previous experience in guiding new team members.

Benefits

• Comprehensive medical aid and dental coverage
• Generous leave policy including sick and annual leave
• Employee development programs and training
• Team-building activities and events

Company Culture

• Open communication: We encourage open dialogue and feedback from all team members.
• Employee Recognition: We celebrate our team’s achievements and milestones regularly.
• Work-life balance: We promote a work culture that allows for flexibility and personal time.