Technical Support Specialist

Job Description

We are seeking a dedicated Technical Support Specialist to join our team in Johannesburg. The successful candidate will be responsible for providing technical solutions and exceptional customer service to clients. You will troubleshoot issues, provide guidance, and ensure clients have a seamless experience with our products.

Responsibilities

• Engage with customers to gather feedback and improve service offerings.
• Manage and prioritize multiple support tickets effectively.
• Stay updated on product features and technical specifications.
• Assist in the creation of user manuals and training materials.
• Help develop strategies to enhance overall customer experience.

Advantageous

• Experience with remote support tools: Hands-on experience with tools such as TeamViewer or AnyDesk.
• ITIL V4 Certification: Knowledge of ITIL processes for IT service management.

Benefits

• Health, dental, and vision insurance.
• Generous paid time off and holiday schedule.
• Employee training and development programs.
• Work-life balance initiatives.

Company Culture

• Innovation: We embrace innovation and encourage employees to bring new ideas forward.
• Supportive Environment: We create a supportive environment for personal and professional growth.