Customer Support Agent

Job Description

We are looking for a Customer Support Agent to join our dedicated team in Port Elizabeth. The successful candidate will be responsible for providing top-notch support to our customers, ensuring their needs are met with professionalism and efficiency. This role involves communicating with customers via phone, email, and chat, addressing inquiries, and resolving issues promptly.

Responsibilities

• Handle incoming queries and provide timely responses to customer concerns.
• Ensure high standards of accuracy and attention to detail in customer records.
• Monitor customer interactions for quality assurance purposes.
• Assist in onboarding new team members and provide training where necessary.
• Engage in proactive communication with customers to enhance retention.

Requirements

Education

• Matric / Grade 12
• Diploma or certificate in customer service or related field is preferred.

Experience

• 2+ years in customer service or a call centre environment.

Technical Skills

• CRM Software Knowledge
• Data Entry Skills

Soft Skills

• Adaptability
• Teamwork

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Familiarity with ticketing systems such as Zendesk: Experience handling customer queries in a structured manner.
• Bilingual abilities in English and Afrikaans: Strong communication skills in both languages for customer interaction.

Benefits

• Performance-based bonuses
• Comprehensive health benefits
• Work-life balance initiatives
• Access to professional development resources

Company Culture

• Customer-Centric Focus: Our primary goal is to provide exceptional service to our customers.
• Engaging Work Environment: We encourage a friendly and supportive work atmosphere.
• Innovation Driven: We value innovative ideas and encourage our staff to share their thoughts.