Customer Service Representative

Job Description

We are searching for a Customer Service Representative to manage customer inquiries and resolve issues via multiple channels including phone, email, and chat. The ideal candidate will possess outstanding communication skills, empathy, and the ability to thrive in a fast-paced environment.

Responsibilities

• Greet customers warmly and assist them with inquiries and complaints.
• Ensure all customer interactions are logged accurately and efficiently.
• Maintain a thorough knowledge of company products and promotions.
• Work collaboratively with the customer service team to improve service delivery.
• Engage in continuous learning to enhance skills and knowledge for better customer service.

Requirements

Education

• Matric Certificate

Experience

• 2 years' experience in a similar customer service role preferred

Technical Skills

• Live Chat Software
• Microsoft Office Suite

Soft Skills

• Problem-solving
• Time Management

Languages

• English: Fluent

Advantageous

• Previous experience in an upselling role: Experience in promoting additional products or services to existing customers.

Benefits

• Salary range of R10,000 to R15,000, dependent on experience and skills.
• Comprehensive medical aid.
• Employee discounts on products and services.
• Regular team-building events.

Company Culture

• Innovation: We believe in innovative approaches and encouraging out-of-the-box solutions.
• Work-Life Balance: We promote a healthy work-life balance and respect individual time off.
• Customer-Centric Approach: Our customers are at the heart of everything we do, and we strive for excellence in service delivery.