Technical Support Engineer

Job Description

Join our vibrant team as a Medical Research Scientist, where you will play a crucial role in conducting pioneering research projects aimed at enhancing medical treatments and patient care. This position offers the opportunity to work collaboratively with experts in various fields and contribute significantly to the scientific community.

Responsibilities

• Handle customer inquiries regarding technical issues with software and hardware.
• Provide clear solutions for issues reported by customers.
• Ensure all interactions are logged and tracked in the CRM system.
• Work closely with product development to identify recurring issues.
• Participate in team meetings to improve support processes.
• Assist in optimizing support workflows for efficiency.
• Deliver excellent customer service and maintain positive client relationships.
• Stay updated on industry trends and technologies to provide informed support.

Requirements

Education

• Relevant tertiary qualification in IT support or related field
• Technical certifications are advantageous

Experience

• 3+ years of experience in customer support or technical support role

Technical Skills

• Help Desk Software
• Remote Support Tools

Soft Skills

• Teamwork
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with SQL databases: Knowledge in managing and troubleshooting SQL databases.
• Familiarity with scripting languages: Experience with scripting languages for automation.

Benefits

• Comprehensive health benefits including dental and vision
• Generous paid leave and family time off
• Access to training programs and certifications
• Employee assistance programs for mental health

Company Culture

• Continuous Learning: We encourage continuous professional development and learning opportunities for our employees.
• Work-life Balance: We understand the importance of work-life balance and strive to create flexible work environments.
• Employee Appreciation: Recognition and appreciation of employee contributions is part of our culture.