Customer Support Representative

Job Description

We are seeking a passionate Customer Support Representative to join our Durban team. The ideal candidate will excel in providing top-notch support to our clients, resolving queries efficiently while ensuring customer satisfaction.

Responsibilities

• Respond to customer inquiries in a professional and friendly manner.
• Resolve complaints and ensure customer satisfaction.
• Conduct follow-ups to ensure customer issues are resolved.
• Participate in team meetings to share insights and best practices.
• Support the onboarding of new team members by sharing knowledge.
• Engage with customers to build strong relationships.

Requirements

Education

• Relevant tertiary qualification is advantageous

Experience

• 2-3 years of experience in customer support or service role

Technical Skills

• CRM Software
• Data Entry

Soft Skills

• Interpersonal Skills
• Adaptability

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience in technical support: Hands-on experience in providing technical assistance to customers.
• Familiarity with Salesforce: Experience working with Salesforce or similar CRM.

Benefits

• Comprehensive health and wellness benefits
• Performance bonuses based on customer satisfaction metrics
• Paid time off and sick leave
• Supportive team culture

Company Culture

• Inclusivity: We celebrate diversity and promote an inclusive atmosphere for all employees.
• Innovation: We encourage innovative thinking and appreciate new ideas.
• Work-Life Balance: We support a healthy balance between work and personal life.