Customer Service Representative

Job Description

We are in search of a highly motivated Customer Service Representative to join our team in Bloemfontein. The ideal candidate should possess excellent communication skills and a passion for helping customers. You will be responsible for addressing customer inquiries, providing solutions, and ensuring a positive experience for our clients.

Responsibilities

• Provide friendly and professional customer service at all times.
• Identify customer needs and provide tailored solutions.
• Assist with order processing and follow up on delivery status.
• Participate in team meetings to share insights and feedback.
• Stay updated on product knowledge and industry trends.

Requirements

Education

• Diploma in Customer Service or related field
• Degree is advantageous

Experience

• 3+ years of experience in customer-facing roles

Technical Skills

• IT Proficiency
• Sales Skills

Soft Skills

• Teamwork
• Time Management

Certifications

• Customer Service Excellence Certification

Languages

• English: Fluent
• Sesotho: Conversational

Advantageous

• Proficient in Microsoft Office Suite: Strong skills in Word, Excel, and PowerPoint for reporting and documentation.
• Experience with social media platforms: Ability to interact with customers through various social media channels.

Benefits

• Flexible working hours
• Employee wellness programs
• Annual leave and sick leave
• Team-building activities and events

Company Culture

• Innovation and Creativity: We encourage innovative ideas and creative solutions from all team members.
• Diversity and Inclusion: We value diversity in our workforce and strive to create an inclusive environment for all.
• Work-Life Balance: We promote a healthy work-life balance to ensure employee well-being.