Technical Support Specialist

Job Description

Join our team as a Technical Support Specialist, where you will troubleshoot and resolve customer technical queries. You’ll be a key player in enhancing customer experience through your technical expertise and problem-solving abilities.

Responsibilities

• Act as a primary point of contact for customer technical support.
• Provide troubleshooting assistance for both hardware and software problems.
• Develop and maintain knowledge base articles for common issues.
• Collaborate with team members to enhance service delivery.
• Attend training sessions to improve technical skills and service techniques.
• Collect customer feedback for service improvement strategies.

Requirements

Education

• Bachelor’s degree in IT, Computer Science, or a related field

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Linux Systems
• Troubleshooting Techniques
• Cloud Services

Soft Skills

• Time Management
• Teamwork

Certifications

• ITIL Foundation Certification
• CompTIA Network+ Certification

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Experience with ticketing systems: Knowledge of using systems like Zendesk or Jira.
• Knowledge of cybersecurity principles: Understanding of basic cybersecurity practices.

Benefits

• Health insurance coverage
• Retirement savings plan with employer contributions
• Flexible working hours
• Employee discounts on services

Company Culture

• Customer Focus: We are dedicated to ensuring that our customers’ needs are met with the highest level of service.
• Empowerment: Our employees are empowered to make decisions and contribute to the success of the company.