Customer Support Representative

Job Description

We are on the lookout for a keen Customer Support Representative to join our team in Pretoria. If you have what it takes to assist customers in resolving their queries and providing them with an exceptional experience, we want you!

Responsibilities

• Respond to customer queries via multiple channels including phone and email.
• Resolve complaints effectively and maintain customer satisfaction.
• Guide customers through the use of our services and solutions.
• Keep detailed records of customer interactions.
• Work closely with product teams to address customer feedback.
• Strive to achieve individual and team performance targets.
• Participate in training sessions to improve product knowledge.

Requirements

Education

• Matriculation certificate
• Relevant diploma or degree in communication is advantageous

Experience

• 2+ years of experience in customer support or a related field

Technical Skills

• CRM Software
• Microsoft Office Suite

Soft Skills

• Excellent Communication
• Problem-solving

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with Help Desk software: Familiarity with tools like Zendesk or Freshdesk.
• Knowledge of customer service best practices: Understanding of effective customer service protocols.

Benefits

• Competitive salary with performance incentives
• Comprehensive health insurance
• Flexible working hours and remote work options
• Employee training and development programs

Company Culture

• Dynamic Work Environment: We cultivate a fast-paced, energetic workspace that promotes collaboration and creativity.
• Commitment to Diversity: Our team values diverse backgrounds and perspectives, fostering an inclusive workplace.
• Focus on Growth: We encourage continuous learning and professional development for all employees.