Hospitality Manager

Job Description

As a Hospitality Manager, you will play a crucial role in the daily operations of our hotel in Port Elizabeth. Your responsibilities will include managing staff, ensuring quality service delivery, and driving guest satisfaction. If you are passionate about the hospitality industry, we would love to hear from you.

Responsibilities

• Oversee the daily operations of the hotel to ensure an exceptional guest experience.
• Train, supervise, and motivate team members to enhance service quality.
• Ensure compliance with health and safety regulations within the hotel.
• Manage budgets, forecasts, and financial performance metrics.
• Develop promotional and marketing initiatives to drive bookings.
• Respond to guest feedback and handle complaints with professionalism.
• Manage relationships with contractors and service providers.
• Conduct property inspections to maintain hotel standards.
• Lead regular team meetings for staff development and motivation.
• Evaluate guest satisfaction through surveys and feedback.

Advantageous

• Previous experience in a luxury hotel environment: Experience in managing operations in luxury hospitality.
• Strong network within the local hospitality industry: Connections with vendors and suppliers in the region.

Benefits

• Attractive salary package with annual reviews
• Comprehensive health and wellness benefits
• Professional growth opportunities through training
• Employee assistance programs

Company Culture

• Innovation: Encouraging innovative solutions to enhance guest experiences.
• Growth Mindset: We promote a culture of continuous learning and improvement.
• Community Engagement: We are committed to engaging with and giving back to our local community.