Customer Support Representative

Job Description

Join us as a Customer Support Representative where you'll play a crucial role in helping our clients. Your primary responsibilities will include managing customer queries, troubleshooting technical issues, and providing solutions that enhance their experience with our products and services.

Responsibilities

• Take ownership of customer issues and follow them through to resolution.
• Conduct regular follow-ups with customers to ensure satisfaction.
• Identify opportunities for upselling or cross-selling based on customer needs.
• Engage with technical teams to resolve complex issues efficiently.
• Help develop and maintain knowledge base articles.

Requirements

Education

• Matriculation or equivalent qualification
• Degree in Business Administration or related field is preferred

Experience

• 3+ years of experience in a similar role

Technical Skills

• Help Desk Software
• Social Media Management

Soft Skills

• Teamwork
• Adaptability

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Experience with remote work tools: Comfortable using virtual communication software.
• Experience in training new staff: Ability to train and mentor new team members.

Benefits

• Attractive remuneration
• Comprehensive health cover
• Training and development opportunities
• Work-from-home options available

Company Culture

• Teamwork: Collaboration is at the heart of our operations, enhancing our ability to serve our clients.
• Diversity and Inclusion: We celebrate diversity and strive to create an inclusive environment for all employees.
• Professional Growth: We support our employees' career aspirations through ongoing training and mentorship.