Retail Store Manager

Job Description

We are seeking an enthusiastic Retail Store Manager in Durban to lead our store operations. You will be responsible for maximizing sales, developing team members, and ensuring a delightful customer experience. Previous experience in retail management is required, along with strong leadership skills.

Responsibilities

• Supervise the sales team and ensure high levels of customer satisfaction.
• Oversee staff scheduling and ensure adequate coverage during peak hours.
• Manage customer complaints and resolve issues efficiently.
• Collaborate with the marketing team to execute promotional campaigns.
• Conduct stock counts and manage replenishment orders.
• Develop and maintain relationships with vendors and suppliers.
• Prepare and manage store budgets and financial forecasts.
• Lead by example in providing a positive and engaging shopping experience.
• Implement training programs for new hires and ongoing staff development.
• Ensure adherence to company policies and procedures.

Requirements

Education

• Matriculation Certificate
• Degree/Diploma in Retail Management or Business is advantageous

Experience

• 3+ years of experience in retail management

Technical Skills

• Inventory Management
• Sales Strategies

Soft Skills

• Communication
• Leadership

Languages

• English: Fluent
• Zulu: Fluent

Advantageous

• Experience in e-commerce retail: Knowledge of online retail principles and practices.
• Skills in customer relationship management (CRM): Ability to utilize CRM tools for customer engagement.

Benefits

• Competitive salary plus performance bonuses
• Medical aid and retirement options
• Employee discounts and perks
• Opportunities for career advancement

Company Culture

• Team-Oriented Environment: We cultivate a collaborative atmosphere where teamwork is highly valued.
• Commitment to Customer Satisfaction: Our focus is on providing exceptional service to every customer.
• Continuous Improvement: We encourage ongoing professional development and learning.