Technical Support Specialist

Job Description

We are seeking a dedicated Technical Support Specialist to join our team in Durban. The ideal candidate will be responsible for troubleshooting technical issues, providing support via phone and email, and ensuring customer satisfaction through effective solutions.

Responsibilities

• Provide guidance to customers on how to utilize company products effectively.
• Resolve technical support issues by analyzing problems and implementing solutions.
• Work on the technical support helpdesk and manage customer queries.
• Assist in testing and rolling out software updates or enhancements.
• Stay updated on new technologies and product features to provide accurate information to clients.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Certifications in relevant technologies is a plus

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Technical Documentation
• Software Installation

Soft Skills

• Time Management
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with SQL databases: Basic knowledge of SQL for troubleshooting database-related queries.
• Knowledge of Cybersecurity Practices: Awareness of basic cybersecurity measures and practices.

Benefits

• Flexible working hours
• Paid time off and holidays
• Ongoing training and workshops
• Performance-based bonuses

Company Culture

• Inclusivity: We are committed to diversity and inclusion in our workplace.
• Work-Life Balance: We promote a healthy work-life balance among all employees.
• Community Engagement: We encourage our team members to give back to the community and participate in local initiatives.