Customer Support Agent

Job Description

Join our growing team at Service Solutions PTY Ltd as a Customer Support Agent. Your role will involve assisting customers with inquiries, providing solutions, and ensuring a high level of satisfaction in every interaction.

Responsibilities

• Assist customers with their inquiries via phone, email, or chat.
• Resolve customer issues efficiently and effectively.
• Document customer interactions and feedback for quality control.
• Provide product and service information to customers.
• Escalate complex issues to the appropriate department.
• Follow up with customers to ensure their issues are resolved.
• Maintain a positive and professional attitude during interactions.
• Contribute to team goals by achieving individual performance metrics.

Requirements

Education

• High School Diploma or equivalent
• Degree in Communication or related field preferred

Experience

• Minimum 2 years of experience in customer service

Technical Skills

• CRM Software
• Microsoft Office Suite

Soft Skills

• Communication
• Empathy

Languages

• English: Fluent

Advantageous

• Experience in a call center environment: Prior experience working in a fast-paced call center is advantageous.
• Bilingual skills: Ability to communicate in Afrikaans would be a plus.

Benefits

• Competitive salary with performance bonuses
• Health and wellness benefits
• Paid time off and public holidays
• Employee discounts on products and services

Company Culture

• Teamwork: We value collaboration and strive to foster a supportive team environment.
• Customer Focus: Our customers are at the heart of everything we do; we are dedicated to providing excellent service.
• Continuous Improvement: We believe in learning and growing together, always seeking ways to improve.