Customer Support Representative

Job Description

Looking for a Customer Support Representative in Johannesburg. You will play an essential role in maintaining customer satisfaction by addressing inquiries and resolving issues promptly. Your ability to communicate effectively and maintain a positive attitude will be key to your success in this role.

Responsibilities

• Engage with customers to understand their needs and provide tailored solutions.
• Maintain a positive and professional demeanor at all times.
• Work collaboratively with other departments to enhance customer experience.
• Participate in training sessions to improve product knowledge.

Requirements

Education

• Bachelor's degree in Business Administration or related field

Experience

• 1-3 years of experience in customer service or support roles

Technical Skills

• Customer Relationship Management (CRM) software
• Microsoft Office Suite

Soft Skills

• Communication
• Empathy

Advantageous

• Familiarity with inventory management systems: Experience with systems to manage stock levels and orders.
• Prior experience in retail customer service: Experience working in a customer-facing retail environment.

Benefits

• Comprehensive health and wellness programs
• Flexible working hours
• Employee training and development opportunities
• Annual pay reviews

Company Culture

• Innovation: Our team encourages innovative thinking and creative solutions.
• Customer Passion: We are passionate about delivering exceptional service and building lasting relationships with our customers.
• Inclusivity: We strive to create an inclusive environment where all team members feel valued and heard.