Technical Support Engineer

Job Description

We are seeking a dedicated Technical Support Engineer to join our team in Pretoria. As a key player, you will be responsible for resolving technical issues, guiding customers through troubleshooting steps, and ensuring the highest level of client satisfaction. Your expertise will help drive our commitment to excellence and quality service.

Responsibilities

• Respond promptly to customer inquiries and support requests.
• Utilize remote desktop tools to assist clients in real-time.
• Prepare training materials and user guides for clients.
• Engage in ongoing self-training to stay informed about product updates.
• Participate in team training sessions to improve customer service skills.

Advantageous

• ITIL Certification: Certifications in ITIL practices for IT service management.
• Familiarity with remote support tools: Experience using software for remote troubleshooting and support.

Benefits

• Medical aid coverage
• Generous annual leave
• Professional development opportunities
• Work-life balance initiatives

Company Culture

• Teamwork: We thrive on teamwork and collaboration, supporting each other to achieve common goals.
• Continuous Learning: Encouraging growth through training and development, we invest in our employees.
• Inclusivity: We celebrate diversity and value each individual's contribution to our culture.