Call Center Team Lead

Job Description

As a Call Center Team Lead in Port Elizabeth, you will be at the forefront of our operations, managing and motivating a team of customer service representatives to achieve high standards of performance and customer satisfaction.

Responsibilities

• Oversee day-to-day operations of the call center.
• Conduct regular team meetings to discuss updates and strategies.
• Ensure compliance with company policies and customer guidelines.
• Analyze call center data to identify trends and areas for improvement.
• Collaborate with management to recommend enhancements.
• Support agents with tools and resources for success.

Requirements

Education

• Diploma in Management or related field
• Bachelor's degree is an advantage

Experience

• 3+ years of experience in a call center environment, including at least 1 year in a supervisory role

Technical Skills

• Customer Relationship Management (CRM) Software
• Data Analysis

Soft Skills

• Leadership
• Communication

Languages

• English: Fluent
• Afrikaans: Conversational

Benefits

• Competitive salary and performance bonuses
• Medical aid contributions
• Employee discounts and perks
• Opportunities for career advancement

Company Culture

• Teamwork: We believe in the power of collaboration and strive for a cohesive atmosphere.
• Innovation: Our forward-thinking culture encourages innovative solutions for our clients.
• Supportive Environment: We value our staff's well-being and aim to cultivate a nurturing workplace.