Customer Support Representative

Job Description

We are on the lookout for a passionate Customer Support Representative to join our Durban team. The ideal candidate will assist customers with inquiries, resolve issues, and provide top-notch service while ensuring an enjoyable customer experience.

Responsibilities

• Handle customer complaints with empathy and professionalism.
• Provide accurate product information and troubleshoot issues.
• Keep up-to-date on company policies and procedures.
• Assist in the training of new staff members.
• Support customer retention initiatives through effective communication.
• Work collaboratively with cross-functional teams to improve customer experience.

Requirements

Education

• Diploma in Customer Service or related field
• Bachelor's degree preferred

Experience

• 2-3 years in a similar customer support role

Technical Skills

• Help Desk Software
• Data Entry Tools

Soft Skills

• Teamwork
• Time Management

Languages

• English: Fluent
• Zulu: Fluent

Advantageous

• Experience in the retail sector: Background in providing customer service within a retail environment.
• Bilingual skills: Ability to communicate effectively in multiple languages to cater to diverse customers.

Benefits

• Comprehensive health coverage
• Paid time off and holiday benefits
• Employee training and development programs
• Employee discounts on products and services

Company Culture

• Diversity: We celebrate diversity and inclusivity within our workplace.
• Employee Engagement: Regular team-building activities to foster engagement and morale.
• Feedback Culture: Open channels for feedback, where every voice is heard.