Customer Support Representative

Job Description

We are searching for a motivated Customer Support Representative to join our Pretoria office. In this role, you will be the primary point of contact for customers, providing support through various channels. The ideal candidate should possess excellent communication skills and a strong problem-solving ability.

Responsibilities

• Act as the first point of contact for customer queries.
• Provide accurate information about products and services.
• Document and track customer feedback for continuous improvement.
• Stay updated on product knowledge and company policies.
• Participate in team meetings and contribute to service enhancements.

Requirements

Education

• Matriculation certificate
• Diploma in Customer Service or related field is preferred

Experience

• 3+ years of experience in a customer-facing role

Technical Skills

• Active Listening
• Technical Proficiency

Soft Skills

• Adaptability
• Conflict Resolution

Languages

• English: Fluent
• Tswana: Conversational

Advantageous

• Multilingual capabilities: Ability to communicate in multiple languages is a plus.
• Knowledge of customer service best practices: Understanding of the latest trends in customer service.

Benefits

• Health and wellness programs
• Performance bonuses
• Flexible working hours
• Employee recognition programs

Company Culture

• Continuous Improvement: We promote a culture of learning and growth for all employees.
• Open Communication: We maintain transparent communication across all levels of the organization.
• Supportive Workplace: Our employees are our greatest asset, and we strive to support them in their roles.