Customer Service Representative

Job Description

We are currently seeking a Customer Service Representative to join our team in Port Elizabeth. In this role, you will be the first point of contact for our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate will be friendly, efficient, and possess strong communication skills.

Responsibilities

• Actively listen to customer concerns and deliver appropriate solutions.
• Ensure a smooth and satisfactory customer journey from start to finish.
• Maintain accurate records of customer interactions.
• Foster positive relationships with customers to encourage repeat business.
• Assist in developing customer service policies and procedures.
• Work towards achieving individual and team performance targets.

Requirements

Education

• Matric/Grade 12
• Diploma in Customer Service Management preferred

Experience

• At least 3 years of experience in a customer service role or call center.

Technical Skills

• Customer Relationship Management (CRM)
• Data Entry

Soft Skills

• Problem-solving
• Team Collaboration

Languages

• English: Fluent
• isiXhosa: Conversational

Advantageous

• Bilingual in English and Afrikaans: Fluency in both languages to cater to a diverse customer base.
• Experience in training new staff members: Mentoring new hires in customer service practices.

Benefits

• Market-related salary with incentives
• Health and wellness programs
• Employee discounts on products/services
• Flexible working hours

Company Culture

• Professional Development: We provide training and resources for staff to grow in their careers.
• Community Engagement: We encourage employees to participate in community service and outreach programs.
• Positive Work Environment: We foster a supportive and positive work environment for all employees.