Technical Support Engineer

Job Description

As a Technical Support Engineer, you will play a vital role in our support team. You'll assist clients with troubleshooting, provide solutions to technical inquiries, and ensure that our services meet the expectations of our diverse clientele. Your problem-solving skills and technical know-how will contribute significantly to our mission.

Responsibilities

• Assist clients in configuring and utilizing software applications.
• Collaborate with other departments to enhance customer satisfaction.
• Respond promptly to service outages and technical failures.
• Prepare user guides and documentation for new software releases.
• Conduct follow-ups to ensure client issues are resolved to satisfaction.
• Participate in weekly team meetings to discuss recurring issues and resolutions.

Requirements

Education

• Degree in Computer Science or related field

Experience

• 5+ years of experience in technical support or a relevant role

Technical Skills

• Troubleshooting
• Software Installation

Soft Skills

• Problem-solving
• Teamwork

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Knowledge of VoIP systems: Hands-on experience with Voice over IP systems for technical support.
• Experience with CRM software: Familiarity with customer relationship management systems to track client interactions.

Benefits

• Comprehensive medical aid options
• Annual performance bonus system
• Work-from-home opportunities
• Professional development training

Company Culture

• Respect: We treat each other with respect and celebrate our diverse backgrounds.
• Continuous Learning: We value professional growth and offer training opportunities.
• Employee Wellbeing: We ensure a healthy work-life balance and provide wellness resources.