Technical Support Specialist

Job Description

We are seeking a dedicated Technical Support Specialist to join our team in Cape Town. In this role, you will be responsible for providing exceptional technical assistance to our clients, troubleshooting hardware and software issues, and maintaining high levels of customer satisfaction. The ideal candidate will be skilled at problem-solving and communication, with a passion for technology and customer service.

Responsibilities

• Assist customers with technical inquiries and troubleshooting.
• Monitor and resolve support tickets efficiently.
• Create user guides and documentation for end-users.
• Work closely with the development team to report bugs and issues.
• Ensure all support processes are followed for consistent service.
• Provide feedback for product improvements based on customer input.
• Promote best practices for technical support within the team.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 2+ years of experience in technical support or related field

Technical Skills

• Networking
• Windows and Mac OS
• Troubleshooting

Soft Skills

• Communication
• Customer Service
• Time Management

Certifications

• CompTIA A+
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Experience with remote support tools: Familiarity with tools for providing remote assistance to clients.
• Knowledge of CRM software: Experience using CRM platforms for customer relationship management.

Benefits

• Competitive salary package
• Health care benefits
• Paid time off and holidays
• Employee training and development programs

Company Culture

• Teamwork: We value collaboration and teamwork, encouraging open communication among team members.
• Innovation: We embrace innovative ideas and encourage our employees to think creatively.
• Supportive Environment: Our company fosters a supportive environment where employees can thrive and grow.