Customer Support Representative

Job Description

Join us as a Customer Support Representative where you will be responsible for delivering prompt and friendly assistance to customers. Your role is crucial in resolving inquiries and contributing to the overall customer experience.

Responsibilities

• Deliver exceptional customer service in a timely manner.
• Manage multiple inquiries simultaneously and prioritize effectively.
• Provide training and guidance to new team members.
• Ensure adherence to company policies and procedures.
• Monitor customer satisfaction and report results.
• Collaborate with other departments to resolve customer issues.
• Stay informed about product updates and changes.

Requirements

Education

• Matric/Grade 12 certificate
• Diploma in Customer Service or related field

Experience

• 2-4 years of call centre experience preferred

Technical Skills

• Helpdesk Software
• Data Entry Skills

Soft Skills

• Empathy
• Time Management

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Additional language skills: Proficiency in additional languages will be considered an asset.
• Exposure to customer feedback platforms: Experience in using customer feedback platforms is a plus.

Benefits

• Comprehensive medical coverage.
• Flexible working hours.
• Paid time off and leave benefits.
• Support for professional development.

Company Culture

• Customer-centric approach: Our focus is on delivering the best experience for our customers.
• Innovative mindset: We encourage creativity and innovation in all aspects of our work.
• Respect and integrity: We operate with respect and integrity in all our dealings.