Customer Support Representative

Job Description

We are on the lookout for a Customer Support Representative to join our dynamic team in Johannesburg. The successful candidate will be responsible for addressing customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction. With a knack for problem-solving and effective communication, you will play a vital role in enhancing our customer experience.

Responsibilities

• Manage customer interactions across various communication channels.
• Follow up on customer inquiries to ensure resolution.
• Maintain comprehensive records of customer feedback.
• Contribute to a positive team environment by sharing insights.
• Attend workshops to further develop customer service skills.
• Assist in developing standard operating procedures for the team.

Requirements

Education

• Matric or equivalent qualification
• Degree or diploma in Customer Relations or related field is preferred

Experience

• 2-4 years of proven experience in a customer support environment

Technical Skills

• CRM Systems
• Data Entry Systems

Soft Skills

• Conflict Resolution
• Teamwork

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Familiarity with help desk software: Experience using help desk software to manage customer inquiries.
• Multilingual abilities: Ability to communicate in multiple languages is a plus.

Benefits

• Comprehensive employee benefits including medical aid
• Annual performance bonus
• Flexible working conditions
• Training and development programs

Company Culture

• Team Spirit: We promote collaboration and teamwork, believing that success comes from working together.
• Continuous Improvement: We encourage ongoing training and development to keep our team at the forefront of customer service.
• Respect and Integrity: We treat each other with respect and uphold the highest standards of integrity in our work.