Customer Service Representative

Job Description

We are seeking a dedicated Customer Service Representative to join our Bloemfontein team. The successful candidate will excel at providing exceptional customer service, addressing inquiries, and resolving issues promptly and efficiently. You will be the first point of contact for our customers, and your role is vital in fostering positive relationships.

Responsibilities

• Handle customer feedback and ensure a quick response.
• Assist in the development of customer service policies and procedures.
• Work with the Customer Service Manager to enhance service delivery.
• Provide training and mentorship to new team members.
• Adhere to company policies and procedures in handling customer service issues.
• Contribute to achieving team targets and KPIs.

Requirements

Education

• High School Diploma or equivalent
• Bachelor's degree in Business Administration is preferred

Experience

• 2-4 years of experience in a customer-facing role

Technical Skills

• CRM Tools
• Data Entry Skills

Soft Skills

• Strong Interpersonal Skills
• Adaptability

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Knowledge of customer service best practices: Familiarity with industry standards and best practices for customer care.
• Ability to handle difficult customers: Experience in managing challenging interactions with upset customers.

Benefits

• Medical aid coverage
• Performance bonuses
• Paid time off and holidays
• Discounts on products and services

Company Culture

• Inclusivity: We believe in building a diverse workforce and embrace different perspectives.
• Innovation: We foster an environment that encourages innovative ideas and creative problem-solving.
• Work-Life Balance: We value the well-being of our employees and promote a healthy work-life balance.