Customer Support Specialist

Job Description

We are seeking a Customer Support Specialist to join our Port Elizabeth team. In this role, you will provide outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities

• Respond quickly and accurately to customer queries, ensuring a quality customer experience.
• Assist in problem identification and resolution for customer-related issues.
• Track customer interactions and maintain records to ensure service continuity.
• Contribute to the team’s knowledge base by documenting resolutions and FAQs.
• Work closely with other departments to facilitate issue resolution.
• Provide feedback on processes and suggest improvements.
• Participate in regular training sessions to enhance service capabilities.

Requirements

Education

• High School Diploma or equivalent
• Bachelor's degree in Communication or Business is a plus

Experience

• 2+ years of experience in customer support or related field

Technical Skills

• CRM Software
• MS Office Suite

Soft Skills

• Communication
• Patience

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Experience with Help Desk Software: Familiarity with help desk software such as Zendesk or Freshdesk.
• Knowledge of Customer Support Metrics: Understanding of key performance indicators in customer service.

Benefits

• Competitive salary with performance bonuses
• Health and wellness benefits
• Opportunities for professional development
• Flexible work hours

Company Culture

• Team Spirit: We believe in teamwork and supporting one another to achieve our goals.
• Customer Centricity: Our customers are at the heart of what we do. We aim to exceed their expectations.
• Continuous Improvement: We encourage feedback and are always looking for ways to improve our services.