Customer Support Specialist

Job Description

We are searching for an enthusiastic Customer Support Specialist to be part of our Durban team. You will play a crucial role in addressing customer inquiries, resolving issues, and ensuring a smooth customer experience. If you're passionate about providing exceptional service and have strong communication skills, we want to hear from you!

Responsibilities

• Handle customer complaints with empathy, aiming to resolve issues effectively.
• Prepare reports on customer feedback and present them to the management team.
• Promote the company's products and services to existing customers.
• Conduct follow-up calls to ensure customer satisfaction.
• Participate in team meetings to discuss feedback and strategies for improvement.

Requirements

Education

• Matriculation Certificate
• Degree in Business Administration or Customer Relations is advantageous

Experience

• 3+ years of experience in customer support roles

Technical Skills

• Help Desk Software
• Email Management

Soft Skills

• Customer-focused
• Time Management

Certifications

• Customer Service Excellence Certification

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Bilingual proficiency: Ability to communicate in English and one or more African languages.
• Experience with remote support tools: Familiarity with tools used for remote assistance.

Benefits

• Comprehensive health insurance.
• Retirement savings plan with employer match.
• Flexible work hours.
• Access to employee training programs.

Company Culture

• Innovation: Our culture fosters creativity and out-of-the-box thinking.
• Supportive Environment: We cultivate a supportive work environment for all employees.
• Continuous Learning: We encourage continuous improvement and offer training programs.