Customer Support Representative

Job Description

We are seeking a Customer Support Representative to join our Port Elizabeth team. The selected candidate will be responsible for addressing customer inquiries, resolving issues, and providing a stellar service experience to enhance customer satisfaction.

Responsibilities

• Respond to and resolve customer queries promptly and professionally.
• Create and maintain documentation for common issues and solutions.
• Collaborate with colleagues to ensure a cohesive team environment.
• Identify and escalate priority issues to the appropriate department.
• Participate in training sessions to stay updated on product knowledge.

Requirements

Education

• Matric / Grade 12
• Degree in Communication or related field is an advantage

Experience

• 2+ years in customer service roles with a proven track record

Technical Skills

• CRM Software
• Data Entry Software

Soft Skills

• Interpersonal Skills
• Adaptability

Languages

• English: Fluent
• Xhosa: Basic

Advantageous

• Knowledge of customer service metrics: Understanding key performance indicators for customer service.
• Training or mentoring experience: Experience training new staff or mentoring peers.

Benefits

• Comprehensive health insurance
• Flexible work hours
• Employee training and development programs
• Annual bonuses based on performance

Company Culture

• Diversity and Inclusion: We value diversity and strive to create an inclusive workplace where every voice is heard.
• Work-life Balance: We promote a healthy balance between work and personal life, creating a supportive atmosphere.
• Professional Growth: We support career development and provide ongoing training opportunities.